Shipping & Refunds
You can feel good when ordering with us because we are committed to using 100% biodegradable shipping packages and 100% recycled shipping labels, wrapping paper, and cardstock when possible.
If you live in Haldimand-Norfolk (Ontario) you may qualify for local delivery. It is free with a minimum $25 purchase. (Includes the area of Waterford, Jarvis, Hagersville, Scotland, and Oakland).
Free pickup can be arranged in Caledonia or Waterford (Ontario) as well; just email firstname.lastname@example.org before placing your order.
At this moment, we can only offer shipping in Canada and the US.
Our domestic flat ground shipping rate anywhere in Canada is $10 for most items (it excludes our ready to assemble craft kits). Purchases that total $100 and over will receive free shipping. Ready to assemble craft kits can be shipped for $20 anywhere in Canada (max 2 at one time).
Shipping in the US is a flat rate of $20 (excluding craft kits). Please get a quote for shipping on our craft kits before placing your order.
Orders usually ship within 2-3 business days. Please make sure the shipping address is correct as we can’t redirect orders once they have been sent. In the case of an incorrect shipping address, additional costs will be incurred by the customer.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may occur.
Shipping rates may change without notice.
Taxes & Duties
Prices displayed on the website do not include taxes. They will be calculated at checkout (if applicable). Any duties will be paid by the purchaser.
Please note that all group and custom orders are a final sale.
You will be required to pay for return shipping costs. Please email email@example.com about any concerns regarding your product (subject "exchange" or refund"). Please include your name and order number in the email. Don't mail anything back to us until you have received a confirmation.
Unused or damaged items can be exchanged or returned within 30 days of receipt of delivery. You can expect it to take at least 30 days from your ship date to receive a refund. Refunds are contingent upon inspection of item(s) upon receipt. Shipping fees are non-refundable.